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Unity Voicemail Issue

Hi,

I am facing one problem with Unity System. The issue when I press message button on my IP Pohne it first gives 4 to 5 rings and then connects to the unity for password prompt. As per my knowledge when we press the message button it directly prompt for passowrd instead of ringing initially.

Regards,

Vaijanath

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Unity Voicemail Issue

Vaijanath,

You're correct, it shouldn't be ringing 4-5 times before picking up.  What it sounds like may be happening is that the port algorithm may be working behind the scenes and the first few ports may be busy, so you'll hear ringback until it actually finds an available port.  I would double check to make sure the ports aren't locked, or restart them from the CUCM side (if you're using CUCM).  If that doesn't work, most likely a look at the application logs and/or call control traces is the next step.

Hope that helps,

Brad

3 REPLIES
Cisco Employee

Re: Unity Voicemail Issue

Vaijanath,

You're correct, it shouldn't be ringing 4-5 times before picking up.  What it sounds like may be happening is that the port algorithm may be working behind the scenes and the first few ports may be busy, so you'll hear ringback until it actually finds an available port.  I would double check to make sure the ports aren't locked, or restart them from the CUCM side (if you're using CUCM).  If that doesn't work, most likely a look at the application logs and/or call control traces is the next step.

Hope that helps,

Brad

New Member

Re: Unity Voicemail Issue

Thanks for your response. This is now resolved.  The issue was with CallManager Line Group Distribution Algorithm. Earlier it was set to Top Down. This was creating the issue. Now I changed it to Longest Idle Time.

Cisco Employee

Re: Unity Voicemail Issue

Glad you were able to resolve it.

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