Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
New Member

Unity won't hang up

If a caller hangs up during a subscriber greeting, Unity continues to record. Usually this results in about 20-30 seconds of dial tone.

The codec is G.711 throughout. This is a remote site across an MPLS network.

The calls coming into the site are analog lines across the MPLS to callmanager and Unity 4.0.

1 REPLY
Cisco Employee

Re: Unity won't hang up

I'd suggest that you confirm that the TSP/Unity/CM are all supported as indicated in this compatibility matrix: http://www.cisco.com/en/US/docs/voice_ip_comm/unity/compatibility/matrix/cutspmtx.html

The Unity Diagnostic Traces|mAcro traces for Skinny will be helpful in determining whether or not Unity receives the correct signalling packet(s) in a timely manner. If Unity is not receiving the signal that the call is dropped, then the call will remain up.

I hope this helps.

96
Views
0
Helpful
1
Replies
CreatePlease to create content