i am having CCM 4.1 and unity 4.0.i want to know that what is the minium number of voice mail port that i must configure and what is the number of maxium voice mail port that i can configure?i know that how to transfer a single phone directly to voice mail and i also know that how to transfer all the phone to voice mail but i want to know that suppose i am having 100 phones(7902 and 7940)in my network.i want to transfer half of the phone directly to voice mail and in the remaining phones after a certain ring duration it will go to voice mail.i want to do this in bulk not by a single single phone.
If you have 100 phones on your network and forward all calls to voicemail (50 lines). The next question would be, how many incoming lines do you have? If you only have 24 channels from PRI (23..) you may be at your limit to a 1:2 port ratio.
Call Centers who are cheap will try that ratio. A good call center will have a 1:1 Channel to agent ratio. Gauging voicemail is a little tricky. If you have Voicemail Only, you will have more people using the TUI or dialing into Unity and hogging the ports just checking messages.
If you have Unified Messaging, less people will use the TUI and more will use their email client to listen to messages. (do not require a port to listen to messages) So the port count goes down.
If you have a slew of Call Handlers on your system, your port count will go up. I had customer who need a single Unity server just for CallHandlers... (get the idea)
Basically, if you have 100 phones... start with 16 ports. If you need more, you can always order more ports for your server. You can run weekly reports to see your port utilization by the hour/day/etc. If you plan on going from 100 to 2000 phones, then the actual server could change to handle the amount ports you would need to support.
But typically, 16 ports in UM environment with 100 phones a small amount of call handler traffic is plenty. Most customers who go from a 32 port legacy system voicemail to Unity to UM will actually drop down to 16 or 24 ports because they will not even come close using all 32 ports at any given one time.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...