Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Unity4.0.5

After install, when accessing mail and providing the correct password, response goes silent until timeout, we seem to be having exchange trouble but am unsure. I know the password for the mailbox is correct because if I enter it wrong it responds and all other unity responds such as dialing another extension, it is just on accessing your personal mail does it fail.

7 REPLIES

Re: Unity4.0.5

Are you trying to enter the TUI interface and check voicemail, or is in Outlook or some form of a client application?

Check basics first:

- can you leave a messege in the test mailbox?

- MWI lights up?

- Dial into Unity pilot number

- does Unity ask for Unity ID or Unity PW?

- If you enter in your unity passcode, does it reject it, even though you know it is correct?

New Member

Re: Unity4.0.5

Accessing mail thru the message button, we receive enter your password, then long delay and we get message about message store offline and all the temp stuff.

We setup our exchange box as pdc, msg store, dns in the lab, but we are getting message store failure, yet we can contact it, syscheck comes back successful in all checks and we can import new exchange users.

Silver

Re: Unity4.0.5

Could be that the Unity system account is not able to logon to the Exchange mailbox to retrieve messages.

Download the latest version of Unity Permissions Wizard from http://www.ciscounitytools.com and run it and see if that helps.

Regards,

Anup

New Member

Re: Unity4.0.5

We are not even getting the messages to Mailstore they are staying Local temporary

We have checked permissions, port status monitor actually show checking for up mailstore then shows playing message saying temp offline. I know it is probably an Exchange problem, just unsure what it might be.

Re: Unity4.0.5

yep,I would run the permission wizards to make sure that the Unity has access to the store. Also, check something basic that everyone forgets.... DNS. Make sure that Unity can ping the Exchange store and Active Directory is functioning properly in the domain. IF DNS is not resolving correctly Exchange, then Unity will for sure fail in contacting the Exchange server.

New Member

Re: Unity4.0.5

In your Exchange 'System Manager' make sure under Servers > Unity server > First Storage Group > Mailbox Store ----- make sure it's online (if you right click than it should give you option 'Dismount Store' --- which means it's online) If it's offline, than the right click option will have something like 'Mount Msg Store'.

You can also try restarting 'Microsoft Exchange Information Store' & 'Microsoft Exchange Site Replication Services' on your Exchange server.

Sulabh.

Silver

Re: Unity4.0.5

You may also want to try rebooting both Exchange and Unity servers.

Reboot Exchange first and let it come up and once all exchange services are running then reboot Unity server.

Regards,

Anup

126
Views
0
Helpful
7
Replies