After install, when accessing mail and providing the correct password, response goes silent until timeout, we seem to be having exchange trouble but am unsure. I know the password for the mailbox is correct because if I enter it wrong it responds and all other unity responds such as dialing another extension, it is just on accessing your personal mail does it fail.
Accessing mail thru the message button, we receive enter your password, then long delay and we get message about message store offline and all the temp stuff.
We setup our exchange box as pdc, msg store, dns in the lab, but we are getting message store failure, yet we can contact it, syscheck comes back successful in all checks and we can import new exchange users.
We are not even getting the messages to Mailstore they are staying Local temporary
We have checked permissions, port status monitor actually show checking for up mailstore then shows playing message saying temp offline. I know it is probably an Exchange problem, just unsure what it might be.
yep,I would run the permission wizards to make sure that the Unity has access to the store. Also, check something basic that everyone forgets.... DNS. Make sure that Unity can ping the Exchange store and Active Directory is functioning properly in the domain. IF DNS is not resolving correctly Exchange, then Unity will for sure fail in contacting the Exchange server.
In your Exchange 'System Manager' make sure under Servers > Unity server > First Storage Group > Mailbox Store ----- make sure it's online (if you right click than it should give you option 'Dismount Store' --- which means it's online) If it's offline, than the right click option will have something like 'Mount Msg Store'.
You can also try restarting 'Microsoft Exchange Information Store' & 'Microsoft Exchange Site Replication Services' on your Exchange server.
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