Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Unity4.2.1, installed dual language but only one

I installed ENC and FRA both but I able to see only English from subscriber conversation and call handler.

-Language license=2

-I have three directory on \localoze\defaultconfiguraito\

1)ENC

2)ENU

3)FRA

why I able to see English only from the language selection even installed FRA?

Thanks in advance,

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Re: Unity4.2.1, installed dual language but only one

Hi John,

It looks like the old 3 - Languages 2- License's issue. Try selecting FRA via this method;

The number of language licenses available determines how many phone, TTS, and GUI languages Cisco Unity can load and use at a time. For example, if your organization has two phone language licenses, but has four languages installed, Cisco Unity will allow you to load and use only two at any one time. You can, however, select which two are used, and you can change this selection at any time. This flexibility allows you to better manage the language needs of your users.

Specifying Phone Languages

You specify a default phone language and other system-wide phone language settings on the System > Configuration > Phone Languages page.

From this good older doc;

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/402/administration/guide/ex/SAG_0090.html

Hope this helps!

Rob

3 REPLIES
Hall of Fame Super Red

Re: Unity4.2.1, installed dual language but only one

Hi John,

It looks like the old 3 - Languages 2- License's issue. Try selecting FRA via this method;

The number of language licenses available determines how many phone, TTS, and GUI languages Cisco Unity can load and use at a time. For example, if your organization has two phone language licenses, but has four languages installed, Cisco Unity will allow you to load and use only two at any one time. You can, however, select which two are used, and you can change this selection at any time. This flexibility allows you to better manage the language needs of your users.

Specifying Phone Languages

You specify a default phone language and other system-wide phone language settings on the System > Configuration > Phone Languages page.

From this good older doc;

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/402/administration/guide/ex/SAG_0090.html

Hope this helps!

Rob

New Member

Re: Unity4.2.1, installed dual language but only one

Thanks a lot Rob

Hall of Fame Super Red

Re: Unity4.2.1, installed dual language but only one

You are most welcome John:)

Take care,

Rob

172
Views
0
Helpful
3
Replies