unity4.2 install error

[fredj1234]

Hi all,

I'm installing a clean installation of unity 4.2(1), I've retried this installation three times now, and I'm wondering if anyone can shed some light.

I get "Failed loading the MiuRegistry componet. Error 0x80070005 Access is denied."

This occurs at the "Integrate the phone system with cisco unity" part of the installation.

I'm guessing its a windows permissions error, but everything on the permissions wizard looks fine. I've tried factory shipped cd permissions wizard as well as the latest version from ciscounitytools.com, I was hoping that it would make a difference...

Any advice?

Tia,

-Fred

Edit*

Btw, Im following the PDF: Installation Guide for Cisco Unity 4.0(5) and Later Unified Messaging with Microsoft Exchange 2003/2000 (With Failover Configured).

This is a Unity installation on win 2003

[Ginger Dillon]

Hi -

I found this KB on Cisco - http://www.ciscotaccc.com/kaidara-advisor/voice/showcase?case=K11648085

You should be using the Unity install account. If you are, make sure this account is a member of the local Administrators group on the Unity server. As per the instructions, I would try rerunning the Services wizard. The accounts listed here should all be members of the server's local Administrators group.

Ginger

[fredj1234]

Thanks Ginger for your response. I found the documentation helpful. I finally found the bug... See link below. :)

http://www.cisco.com/cgi-bin/apps/bgtool/onebug.pl?bugid=CSCsi54038%22%20\o%20%22

[fredj1234]

I forgot to add, that the above link resolved my issue. Just for anyone reading this for future reference.