Good question! This does get a tad confusing. Think of ESW as a replacement for the old "SAS" support level. This is required to protect you for ongoing day to day support. This includes Tac Support and access to Software patches. It also allows for Minor upgrades like Unity 4.x to 4.2 but not 4.2 to 5.x (where UCSS fits in);
Cisco Unified Communications Essential Operate Service
The Cisco Unified Communications Essential Operate Service provides software updates to make sure your applications run smoothly and are always up-to-date. You also gain 24-hour access to a team of Cisco engineers and certified partners that can quickly identify and resolve Cisco Unified Communications application software problems. This team is highly trained, has a deep understanding of Cisco Unified Communications application software, and offers expertise based on extensive experience evaluating the performance of complex communications systems.
Depending upon your service contract, Cisco support engineers might also provide assistance with Cisco hardware components. This service protects you with advanced hardware replacement should a device or system fail and provides software updates to make sure applications run smoothly and are always up to date.
The Cisco Essential Operate Service includes capabilities similar to the Software Application Support (SAS) offering.
Cisco Unified Communications software-only application support includes:
â Full-time telephone and remote technical and maintenance support services
â Maintenance and minor release updates
â Cisco.com knowledge base, including access to Software Advisor, Technical Assistance Center (TAC) Case Collection, My Tech Support, Output Interpreter, peer-to-peer online forums, and the TAC newsletter
You are most welcome :) Because you already have Smartnet support, ESW will replace this in "name" only. This is a replacement not an add-on. This is just part of Cisco's ongoing changes of product names. You won't have to pay for both Smartnet and ESW. ESW with UCSS just replaces SAS and SASU.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...