Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Unityconnection Port Staus Monitor Not Working

Hi ,

Port status monitor is not working. unityconnection version 7.1.5.

We enabled the port status monitor & given the PC IPaddress.

 
4 REPLIES
Cisco Employee

Unityconnection Port Staus Monitor Not Working

I'm assuming you have an IP addressed filled in and it's just not on your screen shot...

What version of rPSM?

rPSM uses port 5000 to communicate with Connection (this is noted in the help but I should probably put some static text to this effect on the login form for clarity).  Make sure it's not being blocked between your client and the Connection server.

Beyond that there's not much that can go wrong - it's simply getting text streaming off that port once your client has been registered (Connection wont talk to any client that doesn't have an IP that matches in the list there). 

No DB or other connections are needed or are in use.

New Member

Unityconnection Port Staus Monitor Not Working

I am using rPSM 2.0.0.16 and UnityConnection 8.6.1.  I've noticed that I will get the "Connection refused by remote server - make sure the IP address of the client machine you're running remote port status monitor on is included in the list on the Connection server that allows for remote connections.  See help for more details." error message for a minute or two after I add the new IP address to the Allowed List.

If I am patient enough, and keep trying it will eventually let me in.  Is there a service I can restart to speed this conversation up or do I just need to wait for the timeout value before the allowed list is refreshed?

thanks,

Silver

Unityconnection Port Staus Monitor Not Working

i hope this is help

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/troubleshooting/guide/7xcuctsg040.html

---

Posted by WebUser JanMark Francisco

Silver

Unityconnection Port Staus Monitor Not Working

i hope this is help

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/troubleshooting/guide/7xcuctsg040.html

---

Posted by WebUser JanMark Francisco

592
Views
0
Helpful
4
Replies