08-03-2008 06:07 AM - edited 03-18-2019 09:25 PM
In CUC rather unity, anyone who be kind share me the document and procedure for receive voice message from outlook mailbox?
Much appreciated...
08-03-2008 07:03 AM
Cisco Unity Connection allows licensed users to use a third-party IMAP client to access voice messages from their desktop machines. Currently, it is possible only to play voice messages with the IMAP client; there are no reply or forwarding capabilities.
The link below details how to create an account in Outlook:
08-03-2008 07:55 AM
Thanks sir, 5 points for this, though I think it's not enough for your kindess.
Pls also instruct me how to implement in Unity connection. Thanks
08-03-2008 08:09 AM
Hi Zhang,
We are currently testing UC in the Lab and these are the docs we used for the IMAP (Integrated Messaging) configs;
To enable users to access their voice messages by using an IMAP client, complete the following tasks in the order presented:
1. Associate users with a class of service that offers a license to use an IMAP client to access voice messages. Do the "To Enable IMAP Client Access to Voice Messages for COS Members" procedure.
2. Optional but recommended: Configure the Connection server to provide a secure IMAP connection, as described in the "Securing Cisco PCA and IMAP E-Mail Client Access to Cisco Unity Connection" chapter of the System Administration Guide for Cisco Unity Connection, available at
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/2x/administration/guide/2xcucsag215.html
3. For each user workstation, configure a supported IMAP client to access a Connection voice mailbox. For instructions, see the "Configuring an E-Mail Account to Access Cisco Unity Connection Voice Messages" chapter of the User Workstation Setup Guide for Cisco Unity Connection, available at
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/2x/user_setup/guide/2xcucus030.html
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Note You can offer IMAP client access to voice messages to members of the COS only if enough licenses are available.
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To Enable IMAP Client Access to Voice Messages for COS Members
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Step 1 In Cisco Unity Connection Administration, find the COS that you want to change, or create a new one.
Step 2 On the Edit Class of Service page, under Licensed Features, check the Allow Users to Access Voice Mail Using an IMAP Client check box.
Step 3 Choose one of the following options:
â¢Allow Users to Access Message Bodies
â¢Allow Users to Access Message Bodies Except on Private Messages
â¢Allow Users to Access Message Headers Only
Step 4 Click Save.
Hope this helps!
Rob
09-22-2009 05:29 PM
Very nice detailed explanation.
I have a question related to this.
Is IMAP folder capable of forwarding the voice message email to a address that is on the corporate exchange?
TIA
09-27-2009 09:51 PM
Hello -
With the ViewMail for Unity Connection installed on the user's workstation, you can "Forward with Voice". A new message opens with the Media Master. The user can record a message and forward it, using the Email address book (GAL) to another user. Here are the insructions with the attached web link - https://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/user/guide/email/7xcucugemail030.html
Forwarding Voice Messages
Do the procedure in this section to forward a voice message as is or to record an introduction that plays before a forwarded voice or email message.
To Forward a Voice Message
Step 1 In the open voice message, click Forward.
Or
In the open email message, from the Actions menu, click Forward with Voice.
Step 2 Enter the names of recipients.
Step 3 On the Media Master, click Record (circle) and record an introduction.
Step 4 When you finish recording, click Stop (square).
Step 5 Add text and attachments as applicable.
Step 6 Click Send.
Sincerely, Ginger
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