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Community Member

UnityConnection transfer VM to outlook

In CUC rather unity, anyone who be kind share me the document and procedure for receive voice message from outlook mailbox?

Much appreciated...

5 REPLIES
Cisco Employee

Re: UnityConnection transfer VM to outlook

Cisco Unity Connection allows licensed users to use a third-party IMAP client to access voice messages from their desktop machines. Currently, it is possible only to play voice messages with the IMAP client; there are no reply or forwarding capabilities.

The link below details how to create an account in Outlook:

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/2x/user_setup/guide/2xcucus030.html#wp1049944

Community Member

Re: UnityConnection transfer VM to outlook

Thanks sir, 5 points for this, though I think it's not enough for your kindess.

Pls also instruct me how to implement in Unity connection. Thanks

Hall of Fame Super Red

Re: UnityConnection transfer VM to outlook

Hi Zhang,

We are currently testing UC in the Lab and these are the docs we used for the IMAP (Integrated Messaging) configs;

To enable users to access their voice messages by using an IMAP client, complete the following tasks in the order presented:

1. Associate users with a class of service that offers a license to use an IMAP client to access voice messages. Do the "To Enable IMAP Client Access to Voice Messages for COS Members" procedure.

2. Optional but recommended: Configure the Connection server to provide a secure IMAP connection, as described in the "Securing Cisco PCA and IMAP E-Mail Client Access to Cisco Unity Connection" chapter of the System Administration Guide for Cisco Unity Connection, available at

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/2x/administration/guide/2xcucsag215.html

3. For each user workstation, configure a supported IMAP client to access a Connection voice mailbox. For instructions, see the "Configuring an E-Mail Account to Access Cisco Unity Connection Voice Messages" chapter of the User Workstation Setup Guide for Cisco Unity Connection, available at

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/2x/user_setup/guide/2xcucus030.html

--------------------------------------------------------------------------------

Note You can offer IMAP client access to voice messages to members of the COS only if enough licenses are available.

--------------------------------------------------------------------------------

To Enable IMAP Client Access to Voice Messages for COS Members

--------------------------------------------------------------------------------

Step 1 In Cisco Unity Connection Administration, find the COS that you want to change, or create a new one.

Step 2 On the Edit Class of Service page, under Licensed Features, check the Allow Users to Access Voice Mail Using an IMAP Client check box.

Step 3 Choose one of the following options:

•Allow Users to Access Message Bodies

•Allow Users to Access Message Bodies Except on Private Messages

•Allow Users to Access Message Headers Only

Step 4 Click Save.

Hope this helps!

Rob

Community Member

Re: UnityConnection transfer VM to outlook

Very nice detailed explanation.

I have a question related to this.

Is IMAP folder capable of forwarding the voice message email to a address that is on the corporate exchange?

TIA

Re: UnityConnection transfer VM to outlook

Hello -

With the ViewMail for Unity Connection installed on the user's workstation, you can "Forward with Voice". A new message opens with the Media Master. The user can record a message and forward it, using the Email address book (GAL) to another user. Here are the insructions with the attached web link - https://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/user/guide/email/7xcucugemail030.html

Forwarding Voice Messages

Do the procedure in this section to forward a voice message as is or to record an introduction that plays before a forwarded voice or email message.

To Forward a Voice Message

Step 1 In the open voice message, click Forward.

Or

In the open email message, from the Actions menu, click Forward with Voice.

Step 2 Enter the names of recipients.

Step 3 On the Media Master, click Record (circle) and record an introduction.

Step 4 When you finish recording, click Stop (square).

Step 5 Add text and attachments as applicable.

Step 6 Click Send.

Sincerely, Ginger

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