Cisco Unity Connection allows licensed users to use a third-party IMAP client to access voice messages from their desktop machines. Currently, it is possible only to play voice messages with the IMAP client; there are no reply or forwarding capabilities.
The link below details how to create an account in Outlook:
We are currently testing UC in the Lab and these are the docs we used for the IMAP (Integrated Messaging) configs;
To enable users to access their voice messages by using an IMAP client, complete the following tasks in the order presented:
1. Associate users with a class of service that offers a license to use an IMAP client to access voice messages. Do the "To Enable IMAP Client Access to Voice Messages for COS Members" procedure.
2. Optional but recommended: Configure the Connection server to provide a secure IMAP connection, as described in the "Securing Cisco PCA and IMAP E-Mail Client Access to Cisco Unity Connection" chapter of the System Administration Guide for Cisco Unity Connection, available at
3. For each user workstation, configure a supported IMAP client to access a Connection voice mailbox. For instructions, see the "Configuring an E-Mail Account to Access Cisco Unity Connection Voice Messages" chapter of the User Workstation Setup Guide for Cisco Unity Connection, available at
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...