Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

Unregistered Phone Report

Dear All,

Can someone help me here?

is there anyway to generate the unregistered phone details from cucm?

If we have, please share the steps.

Everyone's tags (1)
1 ACCEPTED SOLUTION

Accepted Solutions

Re: Unregistered Phone Report

RTMT may be able to help you out. Launch RTMT.

Then go to CallManager>Devices>Device Search>Open Device Search>Phone (see below)

Then select "Unregistered", choose your CallManager (or "Any") then choose Next or Finish.

If you choose Next you can further fine tune what gets displayed.

Note that this report focuses on "Unregistered" devices. This means that the device was once registered. If a phone never registered, then it will not show up in this report.

HTH.


Regards,

Bill

Please rate helpful posts.

HTH -Bill (b) http://ucguerrilla.com (t) @ucguerrilla

Please remember to rate helpful responses and identify

3 REPLIES

Re: Unregistered Phone Report

RTMT may be able to help you out. Launch RTMT.

Then go to CallManager>Devices>Device Search>Open Device Search>Phone (see below)

Then select "Unregistered", choose your CallManager (or "Any") then choose Next or Finish.

If you choose Next you can further fine tune what gets displayed.

Note that this report focuses on "Unregistered" devices. This means that the device was once registered. If a phone never registered, then it will not show up in this report.

HTH.


Regards,

Bill

Please rate helpful posts.

HTH -Bill (b) http://ucguerrilla.com (t) @ucguerrilla

Please remember to rate helpful responses and identify

Re: Unregistered Phone Report

Dear William,

Thanks for your information.

I have one more question. I am able to generate the registered phone list without any issue, but unable to do unregistered phone. Do i need to enable something?

Please help me here.

Re: Unregistered Phone Report

There is no special parameter that I am aware of which would enable/disable the ability to report on unregistered phones. Are you getting an error message or just an empty table? If you were expecting more devices to be listed then you may be running into a common problem. A device is only reported as unregistered if it, at one time, held a status of registered. This could mean a few things. The most common reason is that a device was configured but never seen on the network. The second most common is that a device that was once unregistered, never re-registered, and the record status has timed out or the phone was reset (from CCMAdmin, BAT, etc.).

To test, you can take a registered phone and disconnect it from the network. Give RIS a minute or so to propagate the data and then run the unregistered query again.

Now, this won't solve the problem if you really just want to see all devices that are not registered (whether they be "unregistered", etc.). From RTMT you can query on devices that are only configured in the database. You may also need to query on rejected or partially registered status as well. Personally, I use a tool I developed to get this information so I may be out of touch with recent updates to RTMT capabilities.

HTH.

Regards,
Bill

HTH -Bill (b) http://ucguerrilla.com (t) @ucguerrilla

Please remember to rate helpful responses and identify

6423
Views
5
Helpful
3
Replies