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Upgarde from IPCC experss to IPCC

When upgarding from IPCC express to IPCC , Are the existing agents,licenses, are kept?

Also please provide us with the procedure.

Ronen

1 REPLY
Cisco Employee

Re: Upgarde from IPCC experss to IPCC

There is currently not a direct upgrade path from IPCC Express to IPCC Enterprise. The procedure is a new install of IPCC Enterprise which is a basic forklift of the IPCC Express System.

The existing agent licenses do not transfer as the desktop versions and CTI software are different between the two platforms.

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