Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Upgrade CCM 5.1 to 6.0

We have a CallManager 5.1 with more than 500 DLUs, it works fine since few months.

We want to upgrade it to Communications Manager 6.0.1 but we can't find an official migration procedure on Cisco website...

We received an "upgrade 5.x to 6.0" CD which contains a .sgn patch file, and a PAK for generate the Node license.

Via the OS Admin/Upgrade feature of the 5.1, we installed without problem the patch -5to6-.sgn in approximately 1 hour. But after the final reboot and the new license upload, everything seems working except that the CiscoCallManager Service don't run.

In RTMT, we can see a error message "Error - License Validation Failed for SW Version Feature" although the ccm6 license is present and "Used" in Unit Report.

What is the problem?

My questions are :

- Where is the official procedure?

- Why the CCM Service can't run?

Thanks for help!

6 REPLIES
Hall of Fame Super Silver

Re: Upgrade CCM 5.1 to 6.0

CM 6.0 requires a new license type: "CM Software Version License" on top of the Node and DLU licenses. Do you have that?

Chris

New Member

Re: Upgrade CCM 5.1 to 6.0

Our through PAK generated license is of type:

Product Name: CM6.0-K9-DEMO

Product Description: SW Unified CM 6.0 Appliance - Not For Resale

A license type which permits normally a 6.0 node installation. Why not an upgrade ?

Hall of Fame Super Silver

Re: Upgrade CCM 5.1 to 6.0

This is a demo licnese that comes with every CM 6.0 now, I belive it only gives you 50 DLU as a trial (somthing new in CM 6.0). I suggest you either contact TAC or licensing@cisco.com to straighted out your licensing.

Chris

New Member

Re: Upgrade CCM 5.1 to 6.0

What version of CallManager 5.1 did you upgrade from? I'm trying to do the upgrade from 5.1.3 to 6.0.1 and the upgrade file is not recognized from the CD/DVD or through SFTP.

I have a TAC case currently open from this. This upgrade disk is not for a demo version but should still be basically the same file.

Aaron

New Member

Re: Upgrade CCM 5.1 to 6.0

We tried to upgrade from a 5.1(1) version. In conclusion, the upgrade worked fine except the license file which was not applicable to an upgrade.

Good luck with your case, and thank you for inform us when you will successful upgrade.

Yorick

New Member

Re: Upgrade CCM 5.1 to 6.0

After upgrading your ccm to 6.0 you have to copy the content of your upgrade license: system -> license -> license upload. There you can search for the current license file content. You have to copy the content and paste it to

https://tools.cisco.com/SWIFT/Licensing/PrivateRegistrationServlet?FormId=806

137
Views
3
Helpful
6
Replies