Upgrading Cisco CRS 5.0(1) to 5.0(2)

[Nick.Hasenoehrl]

I'm trying to find the installation media to upgrade my companies Customer Response Solutions Server from 5.0(1) to 5.0(2).

The closest media I can find is for 5.0.2_SR01_Build053.exe

When I run the installer it gives me this error:

Your node has 5.0(1)_Build433. But this patch is compatible with the following CRS version only: 5.0(2)_Build064.

Can anyone help me out?

[Chris Deren]

You need to order the upgrade media via Cisco PUT tool, assuming you have valid smartnet contract.

http://tools.cisco.com/gct/Upgrade/jsp/index.jsp

HTH,

Chris