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Uploading license for CUE 7.1.7

Hi,

I am also facing this issue. I got a permanent license for my CUE 7.1.7 and i have uploaded it. It was successfully installed. Although the permanent license is successfully installed, the license type is not changin to PERMANENT and is still showing in as EVALUATION. I have activated my required IVR's, Voice mail boxes and ports. I have reloaded my unity express and I am still facing this issue. The show license all is displayed below for your reference after uploading the permanent license.

StoreIndex:  0  Feature: VMIVR-VM-MBX                      Version: 1.0
        License Type: Permanent
        License State: Inactive
        License Count: 125 / 0
        License Priority: Medium
License Store: Evaluation License Storage
StoreIndex:  0  Feature: VMIVR-VM-MBX                      Version: 1.0
        License Type: Evaluation
        License State: Active, In Use
            Evaluation total period:  8 weeks  4 days
            Evaluation period left:  1 day   9 hours
            Expiry date: Sun Aug 22 01:44:36 2010
        License Count: 600 /120
        License Priority: High
License Store: Evaluation License Storage
StoreIndex:  1  Feature: VMIVR-PORT                        Version: 1.0
        License Type: Evaluation
        License State: Active, In Use
            Evaluation total period:  8 weeks  4 days
            Evaluation period left:  1 day   9 hours
            Expiry date: Sun Aug 22 01:38:35 2010
        License Count: 60 /8
        License Priority: Low

License Store: Evaluation License Storage
StoreIndex:  2  Feature: VMIVR-IVR-SESS                    Version: 1.0
        License Type: Evaluation
        License State: Active, In Use
            Evaluation total period:  8 weeks  4 days
            Evaluation period left:  1 day   9 hours
            Expiry date: Sun Aug 22 01:38:35 2010
        License Count: 60 /6
        License Priority: Low

Please give me a solution as soon as possible as I am running out of time.

Thanks a lot

1 REPLY
Cisco Employee

Re: Uploading license for CUE 7.1.7

Did you reload the CUE module after performing the install? If not, then you'll need to schedule for a reload to be performed. Also note that you need to install an VMIVR-PORT license as well or the system will not work properly after the evaluation period.

For more information,

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_1/Licensing/Using_CSL.html#wp1086776

-Felipe

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