Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

urgent fxo issue + MOH

HI all,

i`m using cisco cucm-BE with centralized configuration(MGCP protocol) with 7 sites. CUCM is connected to gw-router 2851.

I`ve two problems.

1- When someone called from the pstn to the HQ(to the FXO port on the gw) he first heard

a very long tone for about five seconds then he heard the autoattendant.

voice-port 0/0/0

supervisory disconnect dualtone mid-call

no battery-reversal

cptone SA

timeouts wait-release 1

impedance complex2

connection plar opx immediate 8888

caller-id enable

This port is registred in the cucm using the MGCP and the main configuration like Directory No(8888 autoattendant) and

echo parameters is done.

2- The Music On Hold is configured and work proparly but  i want it to work while the call is been transfered. When

someone called form the pstn to the cucm and after he hear the autoattendant then he dial the internal extention he heard

a ring tone while he is been transfered or some times he heard for few seconds the MOH then a ring tone??

I want him to directly hear the Music On Hold while he is been transfered to the internal extention.

Hope some one answers my two questions, with resources is possible.