Use jabber in banking sales

[Vamshi1784]

Very interesting concept. Quick questions, would be helpful if you can answer them. 1) When Remote Advisor does a video call with the customer on cloud (web) or on premises, is there an ability to record and store the voice conversation or full Video for audit purposes? 2) if remote advisor want to share a file (word or PDF) with the customer on web or on premises, will they be able to do it in a secure method thru chat window? 3) How secure is cloud if we want to sell financial products? 4) Organisation already uses Cisco phones, so i am assuming cisco network infrastructure already exists. Based on that assumption, how much would it cost (+/- 50%) to get this wonderful feature in to increase online and branch sales? Approximately 10,000 users (including on premises and web) will be using this simultaneously at peak hours (8am to 8pm) if implemented. 5) Also will there be a help desk support provide to customers who face any technical issue while using this functionality (end user support). Will be looking forward to get answers for these Qs. Thanks in advance. Vamshi.

[Jonathan Schulenberg]

1. Yes using Cisco MediaSense and/or another recording product that supports the built-in bridge recording/monitoring framework of CUCM. Note that MediaSense is designed to be a middleware/capture platform, not a long-term archival or advanced analysis solution.
2. No assuming "on web" means Jabber Guest as this is only a SIP video call. If you are doing inter-domain XMPP federation then yes this is possible; however, B2C-style XMPP federation is getting rather rare.
3. You should speak to Cisco about this. They actually certify parts of the WebEx Meetings cloud to be SAS70 Type II but I'm not certain this extends into WebEx Messenger.
4. Speak to a Cisco partner on this front. This forum is not a sales quoting channel.
5. You would need to supply this for any external users. If you purchase WebEx Messenger, Cisco will provide support for your licensed users; however, IMO you'll be better off treating that as an escalation point after fielding the initial query through your internal help desk.