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Community Member

User activated alternate greeting

I have a user that once a month has different hours of operation. So I need a way for them to activate an alternate greeting. Has anyone had to do this?

7 REPLIES
Cisco Employee

Re: User activated alternate greeting

Sure - you've always been able to do this. Just sign in over the phone, press 4 to go to setup, press 1 for greetings - it'll tell you your currently active greeting and then give you the option to turn on/off your alternate greeting.

Community Member

Re: User activated alternate greeting

Sorry forgot to mention it's a Call Handler.

Cisco Employee

Re: User activated alternate greeting

You also forgot to mention your version - but if it's 4.0(4) or later you can use the greetings administrator conversation to turn on/off the alternate greeting no problem. The user needs to be listed as the owner of the call handler in question or is a member of a DL that's the owner and the handler needs to have an ID associated with it.

The admin guide covers the greetings administration setup and use - here's a link to all the admin guides for all versions of Unity:

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_maintenance_guides_list.html

Community Member

Re: User activated alternate greeting

Thanks, yes I'm running 4.0(4).

Cisco Employee

Re: User activated alternate greeting

adding to Jeff's posting,

Changing Call Handler Greetings through the TUI with Unity 4.0

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a00801543ef.shtml

Community Member

Re: User activated alternate greeting

Jeff, I am runnng unity 4.04 and a subscriber asked how many alterntae greetings can be recorded and stored in unity. Her desire is to prerecord several announcements and then oggle beween them as needed. Thank you, Tom

Hall of Fame Super Red

Re: User activated alternate greeting

Hi Tom,

Have a look at this doc for Unity 4.0.4;

Subscriber Template Greetings Settings

Each subscriber and call handler can have up to five greetings. The greeting settings specify which greetings are enabled, how long they are enabled, the greeting source, and the actions that Cisco Unity takes during and after each greeting. When a greeting is enabled, Cisco Unity will play the greeting in the applicable situation until the specified date and time arrives, and then the greeting is automatically disabled. A greeting can also be enabled to play indefinitely, which is useful for busy or closed greetings, or when an alternate greeting is used by a subscriber during a leave of absence.

Standard* Plays at all times unless overridden by another greeting. You cannot disable the standard greeting.

Closed* Plays during the closed (nonbusiness) hours defined for the active schedule. A closed greeting overrides the standard greeting, and thus limits the standard greeting to the open hours defined for the active schedule.

Internal* Plays to internal callers only. It can provide information that only coworkers need to know. (For example, "I will be in the lab all afternoon.") An internal greeting overrides the standard and closed greetings.

Busy* Plays when the extension is busy. (For example, "All of our operators are with other customers.") A busy greeting overrides the standard, closed, and internal greetings.

Alternate* Can be used for a variety of special situations, such as vacations, leave of absence, or a holiday. (For example, "I will be out of the office until....") An alternate greeting overrides all other greetings.

Hope this helps!

Rob

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