Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

User has problems when pressing the # prompt

I have one user out of 450 that when he tries to reply to a message he gets dead air after pressing the # sign. It is an intermittent problem and happens to him from several different phones and at different locations. He has no problems using the # sign to login to his profile but after he leaves his reply message to the user that had called him and presses the # sign to send he gets dead air. We are release 4.0(3)

2 REPLIES
Cisco Employee

Re: User has problems when pressing the # prompt

I kinda doubt this has anything to do with the # key - I suspect you'd get the same thing just timing out and having the record terminate - are there any errors in the event log when this happens? Seems almost like there's an issue punching the stream file into the user's mailbox and sending it on behalf of them - there should be errors in the logs if that's the case...

New Member

Re: User has problems when pressing the # prompt

I'm seeing TSP warnings. We are 4.0(2a) CM and 4.0(3) unity. The unity TSP is 7.0(3). Is it possible that the TSP is causing this problem?

112
Views
0
Helpful
2
Replies
CreatePlease login to create content