Not showing up in the Unity Directory, or not showing up in the CCM Corp Directory?
If it is Unity, you will need to make sure the Unity subscriber goes through the first time enrollment. once this is done, they are listed in the directory to dial by name. If they do not go through enrollment, they will not be listed.
One small addition to Tommer's post - the subscriber must record a spoken name to be listed in Unity's directory. Recording a spoken name during voicemail enrollment is not enforced unless you specify this in Advanced settings (Unity Tools Depot); Conversation - First time enrollment: Require Subscribers to record names.
So here is a quick note: Unity and CallManager directories are NOT linked in the background. If you add a person into Unity with voicemail, they will NOT show up in the Corporate Directory on the IP phone. You will need to log into CCM and add the end user to the "user" section of CallManager. Once they are added, they are listed in your Corp Directory then. This is where you setup their username and associate this name to a device so they can log into CCMUSER page for edit their Speeddials, fastdials, etc.
I had another thought on this, since it sounds like we're talking about several different items ... make sure on the CallManager directory number config Line Settings, that the following have been coded for the user:
- Alerting name
- Display (Internal caller id)
The perception might be the user is not in the directory because this information is not displayed when you call the user, or when the user calls you.
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
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