User on CUC

[senanforest]

I have a user on CUC who left the work and I gave the user phone number to a new user. On CUC when it sync with LDAP I still can see the old user profile, how can I change it to the new user profile.

Many Thanks

Senan

[garethpeart]

I normaly delete the old user mailbox and recreate a mailbox for the new user. Saves headaches and is quicker.

Gareth

[Chris Deren]

Correct, if you do not need to retain the voicemail messages simply delete the user and create new one from scratch as it takes seconds.

HTH,

Chris

[senanforest]

Thanks guys for your answer, but the old user account is linked with LDAP, shouldn't LDAP update the settings as I have moved the phone number in AD from the old user to the new one?

If I delete the old mailbox how do I create a new one for the new user or just leave it till the next LDAP sync thus the new mailbox will be created for the new user?

Thanks

Senan

[Chris Deren]

No, UCXN integrated users do not get their extension from LDAP, they are locally defined. If a user is deleted from LDAP on the other hand the user then is converted to local UCXN user within 48 hours.

HTH,

Chris

[senanforest]

Hi Chris,

Thank you very much, I just did it now.

I have deleted the old user mailbox from CUC>>>users

then

went to Import users and typed the new user name and imported it and it worked. All good now

Many thanks

Senan