One of our internal users - ext 7386 is unable to access his voice mail a/c via his Cisco phone. Every time He selects the messages button on his phone, a pre recorded message states that this service is temporarily unavailable. However He is able to access his voice mail via outlook and play the message through his phone
The user presses the message button, and then hears Unity greeting which plays the enrollment message, it then ask the user to enter a pin number, the user enters the pin number and at that point it says "service is temporarily unavailable"
We then go to the subscriber profile and remove playing the enrollment message. Again when the user presses the message button, it request for his pin and after entering the pin, it says "service is temporarily unavailable"
Unity version is 3.1
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"The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
If other users are able to successfully access their voice messages via the TUI (phone), then the first thing I would suggest you check is that the service account (unitydirsvc and unitymessagestoresvc) have permissions for this particular user in AD.
you might wanna check the user has the 'Allow Inheritable Permissions from Parent to Propagate to This Object ' checkbox checked
usually comparing the security tab from the non-working user with a working user and having special attention in the permissions the unity accounts have as the previous thread mentions can show u if there are any permissions missing.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.