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Users need to disable voice mail using Soft key

We have configured voice mall for all users. So if they not answer the call, the call will forward to voice mail. Some users they don’t want   this. Is it possible to adding a soft key in the phone for disabling voicemail my users when they don’t want   forward the call to voice mail?

We are using CUCM 7.02 Unity connection7 and 7945 phones

Thanks for any clues

Bawanraj

1 ACCEPTED SOLUTION

Accepted Solutions
Super Bronze

Re: Users need to disable voice mail using Soft key

Hi

Not really - you can't add custom softkeys (though you can pick from a selection of softkeys and reorder them).

You could theoretically create an XML service to do this and have it accessible from Services or a Line Button.

The only standard way a user can do this is via the CCMUser pages.

Regards

Aaron

Please rate helpful posts..

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
4 REPLIES
Super Bronze

Re: Users need to disable voice mail using Soft key

Hi

Not really - you can't add custom softkeys (though you can pick from a selection of softkeys and reorder them).

You could theoretically create an XML service to do this and have it accessible from Services or a Line Button.

The only standard way a user can do this is via the CCMUser pages.

Regards

Aaron

Please rate helpful posts..

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
Hall of Fame Super Red

Re: Users need to disable voice mail using Soft key

Hi Bawanraj,

Just to add another thought here to the excellent ideas from Aaron (+5 "A")

Why don't you just use a reverse setup, instaed of having the users in

question "turn-off" their VM give them the ability to "turn-on" their VM

Take off all the Call Forward No Answer and Call Forward Busy settings

from these user phones and let them control whether or not their calls go

to VM by using the CFWDALL Softkey. Same desired result I would think.

Cheers!

Rob

Please support CSC Helps Haiti

https://supportforums.cisco.com/docs/DOC-8895

https://supportforums.cisco.com/docs/DOC-8727

New Member

Re: Users need to disable voice mail using Soft key

Hi

Aaron and Rob

Thanks for your repays.

Rob how users can use CFWD key for “ Call Forward Busy to voice mail “

Cheers

Bawanraj

Cisco Employee

Re: Users need to disable voice mail using Soft key

Rob's idea is not meant to modify any of the call forward behaviors, Aaron already covered that.

What Rob suggests, is that you let users decide when they want to forward calls to VM, by simply using CFA to VM. That's the only one that users can change from the phone natively. Any other call forward you want to change directly from the phone means you need to create a custom service as Aaron explained.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
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