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users not showing up in CAR

I have a remote site for which I dont get any user statistics.

They are set up in UCM exactly like all other sites, but I get no CDR on them.

Is that a gateway issue?

2 REPLIES
Red

Re: users not showing up in CAR

Go to CUCM Admin > Device > Phone. Look at the "User Owner ID" field. Do you have anything configured there?

Michael

http://htluo.blogspot.com/

Anonymous
N/A

Re: users not showing up in CAR

You are absolutely right, I missed that on the problem children phones.

Thanks!

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