If it is a few users, this is worth checking before you get too in depth:
Open the Subscriber's account in Web SA > Messages > Verify that "User MWI for message notification" is checked and verify that the MWI displays "X" (use subscriber's configured extension). The only other reason to have other extensions here is if there is an alternate MWI configuration in place. You should also check to see if the Indicator Lamp in Unity is set to "Off" here or "On". You can use the "Refresh status" bar to try and force a sync.
If the VM profile is correct, then the pilot number or some portion of the dial plan is likely misconfigured. Look at the voicemail settings and identify the pilot number. If you can't dial that number directly from the phones in question, there is a configuration issue in one place or another.
All three of the users can reach the extension set up for VM, and once they login, they get the "cannot access your messages" recording. 2 of the 3 are in the same little office and they have left test messages for one another. Anything else I can look at?
I'm not sure of the version version of Unity or the service pack on Windows and Exchange.
I suppose to eliminate any issue with Exchange you could just dial the voicemail pilot number. Once Unity answers you could hit the * for Sign in. Then enter the extension and password. Do you get the same error message or do you get into mailbox. If at this point you get in mailbox with no error then this may be config issue on Callmanager side.
Now assuming you still get the error message you could be running into the following:
This mainly dials with service packs causing issue after they are loaded. Perhaps a bit of a stretch since this is kind of old.
Other wise generally when you call into TAC we generally have to manually check permissions on individual mailbox that is having issue.
In ADUC (Active Directory Users and Computers) we pull up user and check the security tab. You have to have clicked View > Advanced to enable advanced features so security tab can be seen.
Here we are mainly wanting to see that the Message Store account has the Send As right. If you don't see listed you might click the advanced button to make sure rights are being inherited.
Next click the Exchange Advanced tab and look for same account. We want the account to have Full Mailbox Access. If not you will want to make sure the rights are being propogated.
If you find that account is inheriting rights and still don't see the accounts.you will want to check the OU the account is in and check properties and security tab. If the rights are not on the OU they will not flow down to account.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
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