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Using application user for Cisco webdialer (V7.1.3)

Hi,

I’m trying to use the Cisco webdialer Servlet to make a central application for making phone call’s. When I’m using an normal enduser, I’m able to make a call without any problems. When the end user is configured with multiple Controlled Devices, I can select one of the phones and make a call.

Because I’m making a central application, I don't like to use an normal enduser (ldap). Therefore I tried to use an ‘application user’. I configured the controlled devices (same phones as the with the normal enduser)and gave the application user permission for the standard CCM end user.

I checked everything, but I’m not able to get any information about the controlled phones. When I use the normal WebDialer http page, the authentication works fine, but I don’t see the any (controlled) phones.

Does anyone know if its possible to use an application user in the WebDialer?

Regards,

Theo

1 REPLY
Red

Re: Using application user for Cisco webdialer (V7.1.3)

There are two different database tables - applicationuserdevicemap and enduserdevicemap.  Those tables store the association relationship between users and devices.

I guess Web Dialer only looks into enduserdevicemap table.

Michael

http://htluo.blogspot.com

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