02-14-2007 10:48 PM - edited 03-18-2019 06:57 PM
We have just implemented CCM 4.2 and Unity Connections. We would like to be able to dial a contact in the Outlook address book using a Cisco phone by sending the number directly to the phone from Outlook. Our Cisco Rep wasn't really able to provide us with the answer, other than it would require a 3rd party app or possibly CUPS or Unified Personal Communicator. Has anyone had any luck with this type of application?
Thanks,
Jack
02-15-2007 06:34 AM
Jack,
You can dial from Outlook using the TSP. Take a look at the following link.
http://www.burg-halle.de/uploads/media/Outlook-Cisco-Integration.pdf
Hope this helps. If so, please rate the post.
Brandon
02-16-2007 06:55 PM
We purchased the Cisco Unified Personal Communicator with the Presence Server, this doesn't integrate with Outlook at all (like I thought it would.) I wouldn't suggest the TSP plug-in, it doesn't work very well and it isn't supported by TAC if anything goes wrong. I have been looking at the product they have listed called Cisco Unified CallConnector for Microsoft Office, but currently it is only available for CallManager Express.
02-16-2007 11:45 PM
Personal communicator/Presence server was one of the options I looked at to accomplish this task, but from what I found, it only works with CCM 5.0. We did get some info from our local Cisco Rep who recommended the TSP and forwarded us a link to a newer document. He did advise that TAC would not support this application, but would continue to support the rest of CCM. I imagine that a full-blown Unity server would do the trick, but what we have now is what they are moving forward with. They sure could make things easier.
Thanks,
Jack
02-17-2007 05:14 PM
We also have a full blown unity server, but this just integrates e-mail, doesn't seem to include any features to dial from outlook. I have gotten some info that there is a plan to tie the unified communicator client / presence into unity, include chat, and dial from outlook capability. I would hope they would do something similar to the call connector which has a toolbar built into Outlook and IE.
03-13-2007 11:41 AM
We got it to work here at my office regardless of Office version (2003 & 2007). The problem exists with the TSP version. Any version you find will not work.
What we did was download & install the IP Communicator (v2.0.2). Once installed and configured with correct dialing rules (emulate your CallManager Dialing Plan / Local for 10-digit dialing), place the call from Outlook and it works.
Good luck!
03-21-2007 08:27 PM
Hi
Under dialing options in Outlook what did you select as the lines? Did you need to configure users information in Call Manager like Enable CTI application use?
Thanks
03-22-2007 06:16 AM
Check out this post: http://forums.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.1dddadf2
There's a great attachment someone put together with step by step instructions.
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