Using Unity Connection to play greeting then transfer to UCCX
I have a contact service queue set up for our Help Desk. My director wants to put in a way to quickly update system outage status. Currently, we use x74357 as our line, which translates to the UCCX trigger. I want to change that so it forwards automatically to voicemail. I was thinking that in Unity Connection, if we setup a standard greeting on the Help Desk mailbox of "There are no current system outages" and allow the alternate greeting to be changed as different systems are affected by outages. At the end of this greeting, can we automatically send it to the UCCX trigger where it gives them our standard options "Press 1 for password reset, 2 for next available agent, etc..."
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...