Verify Voicemails from Cisco Unity Connection Administration

[tjackson]

Is there a way for me to see what voicemails have been delivered to an end users voicemail box from Cisco Unity Connection Administration or some place similar? I oftentimes will have users claiming they are not receiving voicemails and I do not know where I can look from an administrator standpoint to verify that a voicemail has actually been left for them or not. The version of Cisco Unity Connection is 9.1.1.20000-32. Please let me know if you need more info from me to answer.

[David Hailey · Accepted solution]

Give this a shot:

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/administration/guide/8xcucsag300.html

You may be interested in the User Message Activity report data.

Hailey

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[tjackson]

Thanks for the link. I read through some of the documentation and it seems I need to go into servicability and go to tools->reports. However, that option is not there. When I go into tools, only the following options are available:

Service Activation

Control Center - Feature

Control Center - Network Services

Serviceability Reports Archive

Audit Log Configuration

Locations

Any suggestions?

[davrojas · Accepted solution]

Hello tjackson

You selected Cisco Unified Serviceability instead of --->Cisco Unity Connection Serviceability.

-DaviD RojaS

[David Hailey]

The Unified Serviceability is a shared component as CUC and CUCM have a common underlying platform.  You need the go to Unity Connection Serviceability.

Hailey

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[davrojas]

Hello tjackson

Here is a screenshot below if it helps best

-D

[tjackson]

That was it guys. Thank you so much for the fast responses.