Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Verify Voicemails from Cisco Unity Connection Administration

Is there a way for me to see what voicemails have been delivered to an end users voicemail box from Cisco Unity Connection Administration or some place similar? I oftentimes will have users claiming they are not receiving voicemails and I do not know where I can look from an administrator standpoint to verify that a voicemail has actually been left for them or not. The version of Cisco Unity Connection is 9.1.1.20000-32. Please let me know if you need more info from me to answer.

2 ACCEPTED SOLUTIONS

Accepted Solutions

Verify Voicemails from Cisco Unity Connection Administration

Give this a shot:

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/administration/guide/8xcucsag300.html

You may be interested in the User Message Activity report data.

Hailey

Please rate helpful posts!

Silver

Verify Voicemails from Cisco Unity Connection Administration

Hello tjackson

You selected Cisco Unified Serviceability instead of --->Cisco Unity Connection Serviceability.

-DaviD RojaS

6 REPLIES

Verify Voicemails from Cisco Unity Connection Administration

Give this a shot:

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/administration/guide/8xcucsag300.html

You may be interested in the User Message Activity report data.

Hailey

Please rate helpful posts!

New Member

Verify Voicemails from Cisco Unity Connection Administration

Thanks for the link. I read through some of the documentation and it seems I need to go into servicability and go to tools->reports. However, that option is not there. When I go into tools, only the following options are available:

Service Activation

Control Center - Feature

Control Center - Network Services

Serviceability Reports Archive

Audit Log Configuration

Locations

Any suggestions?

Silver

Verify Voicemails from Cisco Unity Connection Administration

Hello tjackson

You selected Cisco Unified Serviceability instead of --->Cisco Unity Connection Serviceability.

-DaviD RojaS

Verify Voicemails from Cisco Unity Connection Administration

The Unified Serviceability is a shared component as CUC and CUCM have a common underlying platform.  You need the go to Unity Connection Serviceability.

Hailey

Please rate helpful posts!

Silver

Re: Verify Voicemails from Cisco Unity Connection Administration

Hello tjackson

Here is a screenshot below if it helps best

-D

New Member

Verify Voicemails from Cisco Unity Connection Administration

That was it guys. Thank you so much for the fast responses.

171
Views
10
Helpful
6
Replies
CreatePlease login to create content