Viewmail, No Response from Server

[Paul Lehnert]

Hi,

I have a user that keeps getting a no response from server message on her viewmail.  I uninstalled Viewmail and reinstalled it, that worked for a day.  The next day the same message happened.  

Viewmail Version: 9.0.0.2

Unity Connection Version: 8.6.2.20000-76      

Office Version: Office 2010

[davrojas · Accepted solution]

Hello pjlehnert,

If this was working previously and it is not anymore i would suggest finding out if any recent plugins (add-ons) have been installed in Outlook as it is known that some third party add-ons cause VMO issues.

[Paul Lehnert]

Thanks.  The user did install some software that was causing a problem.  It wasn't even a plugin in Outlook but just some regular malware that had gotten installed.