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Viewmail plugin disabled when Outlook starts

Hi,

We're having issues where sometimes when Outlook is started it disables the Viewmail plugin. We are using Windows XP SP2 and Outlook 2003. Viewmail version 5.02 and 7.02 have this problem.

Any ideas why Outlook is disabling this when Outlook starts?

2 REPLIES

Re: Viewmail plugin disabled when Outlook starts

The attachment picture is the error message that outlook pops up on start up when the issue happens.

Re: Viewmail plugin disabled when Outlook starts

Hi -

Where we used to see this problem crop up most was when employees accessed their Outlook 2003 calendars at work; and then accessed calendars from home or elsewhere using Outlook 2000. Another way this would happen is when opening Outlook from SSL VPN and not having the ViewMail client loaded on the home PC. One way we circumvented the problem was to have users not leave Outlook 2003 open at same time, meaning close/exit Outlook 2003 before attempting to open with another version of Outlook.

Ginger

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