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Community Member

Visual Voicemail Speed


I installed Vicual Voicemail with Unity Connection It works but if I playback the messages Unity play them with the speed 1,5.

I can reduce the speed with the Phoneinterface but the next time I call Unity Connection its fast again. How can I reduce the speed all the time?

thanks Achim

Hall of Fame Super Red

Re: Visual Voicemail Speed

Hi Achim,

Make sure to un-check this setting that allows admins to disable the "sticky" speed settings ** Advanced > Conversations> Save Speed and Volume Changes Made by User **



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Cisco Employee

Re: Visual Voicemail Speed

There are a few places to change the playback settings, such as either from the Unity Connection admin web page (Users > (userid) >

Playback Message Settings); or via PCA / Unity Assistant under Preferences > Message playback.

The setting will affect both TUI and Visual Voicemail calls.

It should be changeable via the setting you're using, but there is a defect, CSCsv69533, that is currently preventing this.

Community Member

Re: Visual Voicemail Speed


the bug CSCsv69533 is not visible for me. What do this bug say and is there a solution?

thanks Achim

Cisco Employee

Re: Visual Voicemail Speed

Actually, I was mistaken in that defect ID.  Sorry about that!  The correct one is CSCtf90785.  There is no direct workaround via Visual Voicemail unfortunately; i.e. the playback settings can only be saved when you use PCA/Unity Assistant, the Telephony User Interface, and/or admin web pages.

Currently I see the defect is being addressed in Unity Connection 8.5.  If there is an urgent need for it to be addressed earlier, I'd suggest opening up a TAC case as they would be able to see if there are any plans to integrate it into another release or something like that.

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