Unity 4.03 UM failover system. Works fine for most users but on some clients the VMO (4.03b) hangs when trying to configure it. It causes Outlook to hang and then eventually will ring Unity with no answer for 2 minutes and then Unity answers but with silence. Client is windows 2000, Outlook2000 with sp3 and some with sr1 - problem is not common to any type i.e problems with sp3 and sr1 versions of Outlook. Confirmed with customer that theres no security s/w on the pc's i.e VPN secure client.
In that case, you can use Unity Assistant to test the telephone playback functionality. Unity Assistant is not licensed. Try to play a greeting or a user's recorded name over the phone using the media player in Unity Assistant and let me know how it goes. You can email me and we can try to troubleshoot this offline.
Harsha, thanks for the response. I tried to use the Assistant tool as you advised but unfortunetly the media bar is greyed out (just a red cross appears) - possible DCOM issue. have noticed this on both a working and a failing client.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...