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Community Member

VMO help needed

Hi,

We installed a packet sniffer on the desktop and there is absolutely zero traffic between the client and the Unity server. The setup is VMO in Outlook 2000 pointed at a 4.2.1 failover cluster.

I can see the form in Outlook and also add settings like my extension and the server IP; but there is no traffic. What is the expected behaviour underneath the covers here? Can't seem to get it working...

Thank you,

Erik

2 REPLIES
Cisco Employee

Re: VMO help needed

>>Can't seem to get it working

Please clarify what is not working. Do you mean you are not able to see the voicemails in your inbox? Do you mean you are not able to play the messages? Do you mean the play/record buttons are grayed out?

On this link, there are several common issues with VMO.

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_tech_notes_list.html

Also make sure you are not hitting one of these caveats

Release Notes for Cisco Unity ViewMail for Microsoft Outlook Release 4.2(1)

Limitations and Restrictions

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_note09186a008061ec3a.html#wp1106407

Community Member

Re: VMO help needed

Thanks Hinho .. I'll review the docs.

At this point we are not able to see the voicemails in our Inbox.

Erik

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