Hi, I configure a VM system in a CUE ISModule in ISR C2911 with a CUCM 6.1.4, I configure the CTI Port, the CTI Route Point, the VM Profile, the VM Pilot Number and everything is in the right CSS, in the CUE side I can see the CTI Ports and it seems all good, but when I tried to reach the VM calling directly to the DN VM Pilot, in the first try I can hear the prompt, but in the second not reach, then I call 3 times and not work, then at the fourth works, so in the next 10 tries dont work and so far, until not work at all.
With this scenario, I want to know how to check the processes, memory leaks, debug the voicemail system, and basically how to determinate if the problem resides in the Module or if the problem is between the SIP comunication in the dial peer, or if I miss something in the CUCM configuration.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...