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Community Member

Voice mail Message Subject lines in Exchange

We use Unity 4.0 with Exchange 2003 and the biggest complaint that we get is that when a voice mail from someone within the office comes into a user's inbox in Outlook, the subject line just indicates the caller's name. They would like to have it show the extension as well so they don't have to look it in the directory. Is that possible?

2 REPLIES
Cisco Employee

Re: Voice mail Message Subject lines in Exchange

Unity 4.2 introduced the option to customize the subject lines for voice messages for each scenario (outside callers, messages left via call handlers, sub to sub messages etc...) - prior to that they are hard coded. You can check out the customized subject line feature on the 4.2 training videos page if you want to know more:

http://www.ciscounitytools.com/TOI_Unity42.htm

Community Member

Re: Voice mail Message Subject lines in Exchange

Great! Thanks for the quick assistance.

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