We had some issues over the weekend with our Exchange email server. We had to create 3 new Mailbox stores and are in the process of decomissioning the main mailbox store. I ran the Message store configuration wizard to reflect the
changes made to the Mailbox store. I then ran Permissions wizard to make sure
that all the permissions are OK.
Now when you get someones Voicemail it does not record. It will site there for 3 seconds then ask it you want to leave the message. But it does not record. This is for all users.
Just saw your post as I've been on vacation. The first thing I thought of is the Unity_servername mailbox, which is used to take messages from outside callers. If this mailbox is moved, you need to recycle the AvUMRSyncSvr service, otherwise messages get stuck in the UnityMTA folder. Are you seeing any DoH or MalEx errors in your event log or any other errors for that matter when the caller is unable to record a message? I'm sure you should be getting some sort of error .... are any of your Unity services not starting?
I dont have any idea about cisco's unity product, But according to me , its the permission issue. When some one leaves a voicemail, it has to be stored somewhere, (storage location) it can be a NAS (network attached storage), or anything. If you loose the permission to write files to it, it can happen. Trying to understand how cisco's product works.
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