07-29-2009 05:51 AM - edited 03-18-2019 11:26 PM
Hi,
I hope someone can help me with this problem ..
I've a MGCP gateway(Cisco 3754), a call manager (version 4.1) and a Cisco Unity for the voice mail.
In the office I can access the voice mail(associate to a extension) without any problem.I go home and tried to access my voice mail and i hear the Cisco Unity Message "Welcome to the Cisco Unity ...blá blá...with the phone you can dial your extension or dial 4 to access the directory number....blá blá..."
I dial the digit "4" and nothing happens and the unity message reaches the end and the call is transfer to the operator.
I can see the digit "4" in the gateway:
"Jul 29 13:34:34: //73575/5D8EEDB58FB5/CCAPI/cc_api_call_digit_begin:
Destination Interface=0x65A1716C, Destination Mask=0x3, Destination Call Id=73576,
Source Call Id=73575, Digit=4, DigitBeginFlags=0x1,
Rtp Timestamp=0x11C10, Rtp Expiration=0x0
Jul 29 13:34:34: //73575/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_begin:
Consume mask is not set. Relaying Digit 4 to dstCallId 0x11F68
Jul 29 13:34:34: //73575/5D8EEDB58FB5/CCAPI/cc_api_call_digit_end:
Destination Interface=0x65A1716C, Destination Mask=0x3, Destination Call Id=73576,
Source Call Id=73575, Digit=4, Duration=375,
Xrule Calling Tag=0, Xrule Called Tag=0, Digit Tone Mode=DTMF
Jul 29 13:34:34: //73575/5D8EEDB58FB5/CCAPI/cc_api_call_digit_end:
Call Entry(Handoff Depth=0)
Jul 29 13:34:34: //73575/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_end:
Consume mask is not set. Relaying Digit 4 to dstCallId 0x11F68
Jul 29 13:34:34: //73575/5D8EEDB58FB5/CCAPI/ccCallModify:
Nominator=0x1000, Params=0x66AD6648, Call Id=73575
Jul 29 13:34:34: //73575/5D8EEDB58FB5/CCAPI/cc_api_call_modify_done:
Result=0, Interface=0x6670D2E4, Call Id=73575
Jul 29 13:34:35: //73577/60EE9E6C8FB6/CCAPI/cc_handle_inter_digit_timer:
Generate inter-digit timeout CC_EV_CALL_DIGIT_END eventmoni
Jul 29 13:34:36: //73579/623971B98FB7/CCAPI/cc_handle_inter_digit_timer:
Generate inter-digit timeout CC_EV_CALL_DIGIT_END event
Jul 29 13:34:37: //73573/5BDA814A8FB4/CCAPI/ccGenerateToneInfo:
Stop Tone On Digit=FALSE, Tone=Null,
Tone Direction=Network, Params=0x0, Call Id=73573
Jul 29 13:34:37: //73573/5BDA814A8FB4/CCAPI/ccCallModifyExtended:
Nominator=0x66AD68E0, Params=0x66AD5F58, Call Id=73573
Jul 29 13:34:37: //73574/5BDA814A8FB4/CCAPI/ccCallModify:
Nominator=0x18E20, Params=0x66AD60B0, Call Id=73574
Jul 29 13:34:37: //73574/5BDA814A8FB4/CCAPI/cc_api_call_modify_done:
Result=0, Interface=0x65A1716C, Call Id=73574"
This is the mgcp configuration in the router:
mgcp
mgcp call-agent xx.xxx.xxx.x 2427 service-type mgcp version 0.1
mgcp dtmf-relay voip codec all mode out-of-band
mgcp rtp unreachable timeout 1000 action notify
mgcp modem passthrough voip mode nse
mgcp package-capability rtp-package
no mgcp package-capability res-package
mgcp package-capability sst-package
no mgcp package-capability fxr-package
mgcp package-capability pre-package
no mgcp timer receive-rtcp
mgcp sdp simple
mgcp fax t38 inhibit
no mgcp explicit hookstate
mgcp rtp payload-type g726r16 static
and the interface configuration:
interface Serial3/0:15
no ip address
isdn switch-type primary-net5
isdn incoming-voice voice
isdn bind-l3 ccm-manager
no cdp enable
I think this is s dtmf problem but i can't find a solution for this problem
07-29-2009 06:14 AM
hi,
There are 2 things you can do to resolve thsi problem.
1. You need to add the number you are dialling from externally as an alternative extension on your unity account or
2. When you dial externally, you need to press "*" during the greeting and it will ask you to enter your id and password
HTH
07-29-2009 06:14 AM
Vitor,
What version of Unity? If its running on Windows, you can open the tools depot under Switch Integration Tools open up Call Viewer. This will show exactly what digits are being sent to Unity. If the digits coming into Unity are correct, then you can assume its a configuration on Unity.
The reason for Unity dumping you into the Default Opening Greeting is because it isn't able to recognize the extension you're calling from as a Unity subscriber.
Have you tried to add your home phone # as an alternate extension on your Unity subscriber account?
If the digits coming into Unity are incorrect, then you can resume troubleshooting outside of Unity as you were (GW, CUCM).
Hope that helps,
Brad
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