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voice mail problema

Hi,

I hope someone can help me with this problem ..

I've a MGCP gateway(Cisco 3754), a call manager (version 4.1) and a Cisco Unity for the voice mail.

In the office I can access the voice mail(associate to a extension) without any problem.I go home and tried to access my voice mail and i hear the Cisco Unity Message "Welcome to the Cisco Unity ...blá blá...with the phone you can dial your extension or dial 4 to access the directory number....blá blá..."

I dial the digit "4" and nothing happens and the unity message reaches the end and the call is transfer to the operator.

I can see the digit "4" in the gateway:

"Jul 29 13:34:34: //73575/5D8EEDB58FB5/CCAPI/cc_api_call_digit_begin:

Destination Interface=0x65A1716C, Destination Mask=0x3, Destination Call Id=73576,

Source Call Id=73575, Digit=4, DigitBeginFlags=0x1,

Rtp Timestamp=0x11C10, Rtp Expiration=0x0

Jul 29 13:34:34: //73575/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_begin:

Consume mask is not set. Relaying Digit 4 to dstCallId 0x11F68

Jul 29 13:34:34: //73575/5D8EEDB58FB5/CCAPI/cc_api_call_digit_end:

Destination Interface=0x65A1716C, Destination Mask=0x3, Destination Call Id=73576,

Source Call Id=73575, Digit=4, Duration=375,

Xrule Calling Tag=0, Xrule Called Tag=0, Digit Tone Mode=DTMF

Jul 29 13:34:34: //73575/5D8EEDB58FB5/CCAPI/cc_api_call_digit_end:

Call Entry(Handoff Depth=0)

Jul 29 13:34:34: //73575/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_end:

Consume mask is not set. Relaying Digit 4 to dstCallId 0x11F68

Jul 29 13:34:34: //73575/5D8EEDB58FB5/CCAPI/ccCallModify:

Nominator=0x1000, Params=0x66AD6648, Call Id=73575

Jul 29 13:34:34: //73575/5D8EEDB58FB5/CCAPI/cc_api_call_modify_done:

Result=0, Interface=0x6670D2E4, Call Id=73575

Jul 29 13:34:35: //73577/60EE9E6C8FB6/CCAPI/cc_handle_inter_digit_timer:

Generate inter-digit timeout CC_EV_CALL_DIGIT_END eventmoni

Jul 29 13:34:36: //73579/623971B98FB7/CCAPI/cc_handle_inter_digit_timer:

Generate inter-digit timeout CC_EV_CALL_DIGIT_END event

Jul 29 13:34:37: //73573/5BDA814A8FB4/CCAPI/ccGenerateToneInfo:

Stop Tone On Digit=FALSE, Tone=Null,

Tone Direction=Network, Params=0x0, Call Id=73573

Jul 29 13:34:37: //73573/5BDA814A8FB4/CCAPI/ccCallModifyExtended:

Nominator=0x66AD68E0, Params=0x66AD5F58, Call Id=73573

Jul 29 13:34:37: //73574/5BDA814A8FB4/CCAPI/ccCallModify:

Nominator=0x18E20, Params=0x66AD60B0, Call Id=73574

Jul 29 13:34:37: //73574/5BDA814A8FB4/CCAPI/cc_api_call_modify_done:

Result=0, Interface=0x65A1716C, Call Id=73574"

This is the mgcp configuration in the router:

mgcp

mgcp call-agent xx.xxx.xxx.x 2427 service-type mgcp version 0.1

mgcp dtmf-relay voip codec all mode out-of-band

mgcp rtp unreachable timeout 1000 action notify

mgcp modem passthrough voip mode nse

mgcp package-capability rtp-package

no mgcp package-capability res-package

mgcp package-capability sst-package

no mgcp package-capability fxr-package

mgcp package-capability pre-package

no mgcp timer receive-rtcp

mgcp sdp simple

mgcp fax t38 inhibit

no mgcp explicit hookstate

mgcp rtp payload-type g726r16 static

and the interface configuration:

interface Serial3/0:15

no ip address

isdn switch-type primary-net5

isdn incoming-voice voice

isdn bind-l3 ccm-manager

no cdp enable

I think this is s dtmf problem but i can't find a solution for this problem

2 REPLIES
VIP Super Bronze

Re: voice mail problema

hi,

There are 2 things you can do to resolve thsi problem.

1. You need to add the number you are dialling from externally as an alternative extension on your unity account or

2. When you dial externally, you need to press "*" during the greeting and it will ask you to enter your id and password

HTH

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
Cisco Employee

Re: voice mail problema

Vitor,

What version of Unity? If its running on Windows, you can open the tools depot under Switch Integration Tools open up Call Viewer. This will show exactly what digits are being sent to Unity. If the digits coming into Unity are correct, then you can assume its a configuration on Unity.

The reason for Unity dumping you into the Default Opening Greeting is because it isn't able to recognize the extension you're calling from as a Unity subscriber.

Have you tried to add your home phone # as an alternate extension on your Unity subscriber account?

http://www.cisco.com/en/US/customer/docs/voice_ip_comm/unity/5x/administration/guide/ex/5xcusag210e.html#wpmkr1054265

If the digits coming into Unity are incorrect, then you can resume troubleshooting outside of Unity as you were (GW, CUCM).

Hope that helps,

Brad

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