I've a MGCP gateway(Cisco 3754), a call manager (version 4.1) and a Cisco Unity for the voice mail.
In the office I can access the voice mail(associate to a extension) without any problem.I go home and tried to access my voice mail and i hear the Cisco Unity Message "Welcome to the Cisco Unity ...blÃ¡ blÃ¡...with the phone you can dial your extension or dial 4 to access the directory number....blÃ¡ blÃ¡..."
I dial the digit "4" and nothing happens and the unity message reaches the end and the call is transfer to the operator.
What version of Unity? If its running on Windows, you can open the tools depot under Switch Integration Tools open up Call Viewer. This will show exactly what digits are being sent to Unity. If the digits coming into Unity are correct, then you can assume its a configuration on Unity.
The reason for Unity dumping you into the Default Opening Greeting is because it isn't able to recognize the extension you're calling from as a Unity subscriber.
Have you tried to add your home phone # as an alternate extension on your Unity subscriber account?
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...