voice mail to the actual called number instead of forwarded number
I have got the manager assistance. Whenever a user calles the manager 5020 this has been forwarded to the assistance (5010) it works fine. when the caller calls the manager it gives one rings and then it rings the assistance phone if assistance does not receive the call it goes to voice mail of assistance. please let me know what need to be done if assistance is not there and the call is for manager it should go to the manager mail box (5020) as the caller dialed the managers number.
Please let me know what need to be done for CUE or cucm.
Call Information Exchanged by the Phone System and Cisco Unity
The phone system and Cisco Unity exchange call information to manage calls and to make the integration features possible. With each call, the following call information is typically passed between the phone system and Cisco Unity:
â¢The extension of the called party.
â¢The extension of the calling party (for internal calls) or the phone number of the calling party (if it is an external call and the phone system supports caller ID).
â¢The reason for the forward (the extension is busy, does not answer, or is set to forward all calls). There is also a reason code for Direct Calls.
Cisco Unified Communications Manager SCCP and SIP trunk integrations can also provide the following call information (the choice of first and last redirecting number is set in the Advanced Settings Tool, which is available in Tools Depot):
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...