Hi, I have a problem with the UC500 CUE module with external calls not being delivered to the phones. If an external call is placed to an IP phone, the Unity greeting is played and the user is prompted to record a message. This is not however prompting the MWI to turn on and if the user dials the voicemail pilot the message has not been delivered. If the same proces is followed from an internal phone and a message recorded, works correctly with the MWI immediately switching on and the message is delieverd correctly. This system is running on a SIP trunk with the following parameters
Re: Voice message not delivered from external calls
I have unity 5.0 and just yesterday we had the excact same problem. Our exchange admin person had done some updates and Iwas getting complaints of mwi not working and users not receiving msgs. weird thing was, only external msgs would not be recieved. I failedover to our stby unity, restarted our active unity, failed back and bingo, ALL of the msgs got sent to the users..very strange how it only affected external........
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...