Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Voice messages not going to extension

I've checked the settings for this user to a user that is working. They are the same, where do I look now?

2 REPLIES
Cisco Employee

Re: Voice messages not going to extension

Probably going to need a few more details on your configuration, the problem and what you're doing here before we can help.

Unity version? UM or VM? Back end setup (Exchange/Domino)? How are you leaving a message - as an outside caller? Sub to sub? From the desktop? Are you getting errors when you leave a message? Anything in the application event log? Does the sender get an NDR back? Can you check the inbox in question from a desktop client (Outlook/Notes)?

Re: Voice messages not going to extension

Hi -

You can also check your phone configuration. For example, in CallManager you assign a voicemail profile to a user's directory number. There can be multiple voicemail profiles (for different Unity servers). When the phone forwards busy or no answer to voicemail and the wrong voicemail profile is coded, the caller will hear the Unity general greeting, not the subscriber's greeting. Callers can leave a message here, but it goes to the Example Administrator as a message with no address (Unaddressed messages).

Ginger

122
Views
0
Helpful
2
Replies
CreatePlease login to create content