Voicemail Attendant

[aguy]

Hi.  Im trying to make somre changes to a voicemail auto attendant greeting.  The DID for one of the departments is wrong.  Im running Call Manager 6 and Unity 8.  Ive looked around both servers and cant find the configuration.  Can anyone point me in the right direction?   

[Rob Huffman · Accepted solution]

Hi there,

You will need to look at the Call Handler (in Unity) that is built under the DN

that you are calling to reach the AA. Then you can have a read of the attached on "how to"

change Call Handler Greetings

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/8x/administration/guide/8xcusag040.pdf

Cheers!

Rob

"Every fool's got a reason to feelin' sorry for himself" - Springsteen

[aguy]

Thanks for the point in the right direction.  I was looking allthrough call hadlers before I posted.  Turns out that our "AA" is attached to a user in unity instead of being where its supposed to be.

Thanks