Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Community Member

Voicemail Attendant

Hi.  Im trying to make somre changes to a voicemail auto attendant greeting.  The DID for one of the departments is wrong.  Im running Call Manager 6 and Unity 8.  Ive looked around both servers and cant find the configuration.  Can anyone point me in the right direction?   

Everyone's tags (2)
1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Voicemail Attendant

Hi there,

You will need to look at the Call Handler (in Unity) that is built under the DN

that you are calling to reach the AA. Then you can have a read of the attached on "how to"

change Call Handler Greetings

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/8x/administration/guide/8xcusag040.pdf

Cheers!

Rob

"Every fool's got a reason to feelin' sorry for himself" - Springsteen

2 REPLIES
Hall of Fame Super Red

Voicemail Attendant

Hi there,

You will need to look at the Call Handler (in Unity) that is built under the DN

that you are calling to reach the AA. Then you can have a read of the attached on "how to"

change Call Handler Greetings

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/8x/administration/guide/8xcusag040.pdf

Cheers!

Rob

"Every fool's got a reason to feelin' sorry for himself" - Springsteen

Community Member

Voicemail Attendant

Thanks for the point in the right direction.  I was looking allthrough call hadlers before I posted.  Turns out that our "AA" is attached to a user in unity instead of being where its supposed to be.

Thanks

252
Views
0
Helpful
2
Replies
CreatePlease to create content