Voicemail -- controlling direct-to-voicemil vs. station ring
CallMgr 4.1.3 (soon to upgrade to CUCM 5 or 6), Unity 5.0.1. desired behavior is:
front desk uses 7941 phone to answer all calls. Business rules state use of FWD button to alert employee to receive Xfer. If employee doesn't want to accept call, how can front desk tranfer call directly to voicemail w/o going back through employee phone and the busy/no answer sequence? If I use Unity trunk hunt, and set to go straight to voicemail, then I lose dial-by-extension features for outside callers. So, what I'm looking for is a way to haev outside calls able to use Unity to dial non-DID extensions, while allowing front desk to transfer outside caller from front desk phone to voicemail while bypassing a second ringdown of the employee phone.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...