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Community Member

Voicemail message

User receives this message when accessing voicemail :"?Your messages are not available now. To send a message press 2. You have no old messages. For set-up options press 4".

Anyone have any ideas? There is one Solution case number on TAC, however, it did not resolve the issue.

3 REPLIES
Silver

Re: Voicemail message

Are you sure that is the whole message?

What version of Unity are you running?

Are you in UMR mode?

What did TAC have you do?

Can you post a GUSI? change the names......

rlp

Community Member

Re: Voicemail message

Are you sure that is the whole message? Yes, according to the user.

What version of Unity are you running? 4.1(1)

Are you in UMR mode? NO, this is the only user reporting the message

What did TAC have you do? Have not contacted yet.

Silver

Re: Voicemail message

This is the prompt that is playing if the user is correct. [AvSubMsgCountENU172]. Please check the event viewer for this in a avconv error, warning or information. You should be able to reproduce this just by having the user check his/her messages. Refresh the event viewer and you should be able to find it.

This might give us a clue as to why it is getting played.

rlp

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