Voicemail

[noahsark]

We have a office which does not want voicemail on their main phone-line during working hours. (We can't talk them out of it). They just want voicemail active after hours. Any ideas? We have 2 callmanagers and a Unity server which is voicemail only.

[jbarcena]

You can use Time of Day routing, during working hours it will send the call to the phone and during offhours to VoiceMail.

Lets assume that you want the phone to ring from 9 to 5:15 and the rest of the day and during the weekend it should go to voice mail or another extension, and that you have a range of extensions that you want to apply this configuration for, (3xxx).

1) configure time periods.

a) configure a time period, (ring hrs) from 9 to 5:15 from Monday to Friday.

b) configure a time period, (after hrs), from 5:15 to 00:00 from Monday to Friday.

c) configure a time period, (before hrs), from 00:00 to 8:00 from Monday to Friday.

d) configure a time period, (weekends), from 00:00 to 24:00 from Saturday to Sunday.

2) configure a time schedules.

a) configure a time schedule, (ring), and add the "ring hrs" time period.

b) configure a time schedule, (no ring), and add the "after hrs", the "before hrs" and the "weekends" time periods.

3) configure partitions.

a) configure a partition, (RingHrs), and add the time schedule "ring" to this new partition.

b) configure a partition, (NoRingHrs), and add the time schedule "no ring" to this new partition.

c) configure a partition, (PhoneTOD)

d) configure a partition, (CTI_TOD)

4) configure calling search spaces

a) add the partition "RingHrs" to the calling search spaces that would be able to reach the phone by checking the TOD, (you must apply this to the CSS of the GW if the TOD would apply for incoming calls, if the TOD would also apply for internal calls you must apply this to the CSS of the internal phones also)

b) add the partition "NoRingHrs" to the calling search spaces that would be able to reach the phone by checking the TOD, (you must apply this to the CSS of the GW if the TOD would apply for incoming calls, if the TOD would also apply for internal calls you must apply this to the CSS of the internal phones also)

c) add the partition "PhoneTOD" to the calling search spaces that would be able to reach the phone directly, without checking the TOD.

5) configure CTI

a) configure a CTI port or route point with an extension 3XXX, (or the extension itself, if this is for only 1 phone) and use the partition "CTI_TOD", configure the line as call forward all to the number you want to, (or check the CFA to voice mail checkbox)

6) configure translation patterns

a) configure a translation pattern, (3XXX), use the partition "RingHrs", and use a calling search space that has the partition "PhoneTOD" in it, (this would be the translation pattern that would be able to reach the phone).

b) configure a translation pattern, (3XXX), use the partition "NoRingHrs", and use a calling search space that has the partition "CTI_TOD" in it, (this would be the translation pattern that would NOT be able to reach the phone).

c) if you want to configure a 'bypass' for the TOD add a translation pattern, (1.3XXX), use partition none or another partition that can be reach by the user of this bypass, and use a calling search space that can reach the "PhoneTOD" partition.

[runejw]

This can also be solved within Unity - but depends on the background for not wanting voicemails during office hours (policy or resource shortage).

Depending on the rest of the company perhaps define a new schedule matching the work hours for this office.

Then modify the profiles for subscribers in this office to use a very simple call handler during this schedule, where one alters the System greeting to a custom recorded message saying for example:

"Due to security reasons you cannot leave a voice mail during office hours. Please call the main office number xyz if you urgently need assistance or try calling back later if you know the person you are seeking should be available."

Then simply a hangup action after that greeting.

Alternatively have a blank greeting and either hangup or transfer to the operator.

Or send the callers to an interview call handler that asks their business and their number for a return call.

See

http://www.ciscounitytools.com/HelpFiles/ATM5/AudioTextManager.htm

Depends on how "public friendly" you want to be... :)