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Community Member

Voicemails Not Available on Phone

Hello,

I'm really hoping someone here can help me, but I recently moved some users to a new MailStore on Exchange and now they cannot access their voicemails from their phone, only through Outlook.

I've already followed the steps in Document ID: 107323 to a T and it did not work.

We are using Unity 4.2.

Has anyone else come accross this and had to find another solution?

Thanks in advance. I would really appreciate it.

2 REPLIES
Cisco Employee

Re: Voicemails Not Available on Phone

Community Member

Re: Voicemails Not Available on Phone

Thanks Brad.

Since I've tried everything else I can think of and find, it looks like I may have to save/delete the user's Exchange account and start over.

When I worked with TAC on this, they did enlighten me about the Bulk Subscriber Logout utility. Running that first before you migrate users to a new mailstore should alleviate issues like this, so hopefully that will help someone.

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