08-25-2008 05:25 AM - edited 03-18-2019 09:31 PM
Guys
have a little question pertaining to this. currently this is a lab setup with the following
CCM 6.0, 2821 rtr (simulating remote site) with an AIM-CUE 25 user CCM License and version 3.1
Everything is working perfectly however i have one issue that im checking and not sure if it is by design
when i go to voiceview service i can see all functions however, i cannot listen or record any messages. it gives me the following
"authentication error. report this error to your system administrator"
Again not too sure if this is how it works by design and just to recap
CUE/SRST at remote site connecting to CCM 6.0 at simulated central site.
thanks in advance
08-29-2008 08:15 AM
The phone authentication service on Cisco Unity Express handles VoiceView Express authentication requests from the IP phones during the playback and recording of voice messages and greetings. This service is available only when Cisco Unity Express is working with Cisco Unified CME.
Troubleshoot Voice View Express:
http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note09186a008067cb94.shtml
Configuring VoiceView Express:
http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel2_3/cliadmin/ch_vview.html
08-29-2008 12:20 PM
i know, read the manual :) i read it i saw it but i still thought id post to ask :)
thanks much
10-30-2008 07:33 PM
I am not sure if you found the answer but I did have the same problem.
Here is the solution:
http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel2_3/cliadmin/ch_vview.html#wp1070944
"The Cisco Unified CallManager administrator must ensure that all phones configured to use VoiceView Express are owned by the JTAPI user configured on Cisco Unity Express. VoiceView Express uses the JTAPI username and password to become a trusted phone client."
Scott
10-31-2008 05:58 AM
thanks fo the info.
much appreciated
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