Hi, we have a Unity 421 system sending out VPIM messages to a remote system, these get delivered correctly. When the remote system sends a message to us we do not receive it.When they trace this they get the following:
Just to confirm, you do have the delivery location that corresponds to the source of this message set with Unity phone prefix digits that should be stripped right?
For example, let's say you have two Unity's, one in Trumbull, one in Charlotte. If you look at the config in Charlotte, go to delivery location that corresponds to the remote Trumbull Unity. You have to fill in the field called Unity Phone Prefix to get it to drop digits. Once you do, let's say a message comes to Charlotte from Trumbull. It's destined for firstname.lastname@example.org. If you have Unity Phone Prefix set to 1704123, the message will be delivered to a mailbox in Charlotte w/ extension 4567.
Its Unity Voicemail, on box, ver 4.x, with Meridian Call Pilot at the remote end. Also check the remote end system, can they show you a log where it is failing. The support guys at the Call Pilot showed us logs that the msg was being delivered to Unity but rejected. Try Message Tracking at the Unity end. ...Jeff
Kenny, similar case with my system, Unity was not stripping off the local prefix being sent by the remote mail system - I was getting a failure message like recipient not found. I basically back tracked each step of the install and it was the reinstall of the voice connector that fixed it for me. Sorry cannot offer any further advise.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...